Job Vacancy - Travel Agent Supervisor

ONEWORLD retreats is a tour operator specialized in selling yoga and other type of retreats and journeys. We are now looking for potential candidate to fill the position as:

Supervisor

Main responsibilities:
  • Planning of the yearly retreat calendar
  • Oversee and support of reservations and sales team 
  • Oversee preparation of retreats and journeys
  • Handling of communication and reservations towards our external retreat leaders 

Main tasks:
  • Define the retreat calendar for the coming year 
  • Handle communication and reservation with external retreat leaders 
  • Handle communication and reservation with travel agents 
  • Coordinate and supervise communication with guests of OWR
  • Oversee all reservation related activities of OWR
  • Handle guests payments of OWR prior to arrival
  • Set cancellation and other reservation-related policies
  • Set prices and special offers for each year 
  • Coordinate with staff to ensure a smooth experience for our guests
  • Oversee testimonials and respond to complaints of guests

Qualifications:
  • Min. S1/D3 in relevant educational background
  • Min. 5 years experience in Hospitality (resort / travel agent) 
  • Excellent oral communication skills
  • Excellent English writing skills 
  • Good analytical and attention to details
  • Good organizational skills 
  • Project management skills

Send your CV and photo to:
hrd@zenbali.com
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